Hive Media is dedicated to maintaining customer satisfaction to the maximum possible standards. Should there be an error on our part*, we will make the necessary adjustments and replace items.

*Errors on our part refer to any change we make that is not authorized or approved by the customer. It can also refer to any item with a factory hole, rip or tear. Any mistakes or quality reproduction issues in spelling or art omission that are present on client-submitted and/or client-approved final proof are not the responsibility of Hive Media.

 

**Online Store Items:
Should you need to return an item, you may do so within 14 days of receipt. You may return unused items in their original condition, for an exchange or refund. Used items and personalized items cannot be accepted for exchange or refund. Shipping and handling fees are non-refundable.

• To return an item(s), circle the item(s) on the packing slip you are returning. Note your reason for return.
• Indicate if you prefer a credit or exchange. If exchanging, let us know what you would like by noting the name, color, size and quantity.
• If the shipping address has changed, please include the proper address
• Pack and seal the return securely and include packing slip. We are not responsible for lost items, so please insure accordingly. All packages must be prepaid-we cannot accept C.O.D.'s
• Address returns/exchanges to: